Shipping Policy

Shipping Policy

At Muttrek, we aim to make shipping clear, reliable, and easy to track. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–2 business days.

Business days are Monday through Friday and do not include weekends or public holidays.

During holidays, sales, product launches, or periods of unusually high order volume, processing may take slightly longer.

Once an order has entered processing, changes or cancellations may not be possible.

Estimated Delivery Time

After processing, estimated delivery is:

10–14 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of:

  • Carrier disruptions

  • Customs processing

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete addresses

  • High shipping volumes

  • Events outside Muttrek’s reasonable control

Shipping Costs

Muttrek currently offers free standard tracked shipping to supported destinations.

Shipping availability is confirmed during checkout based on the delivery address entered.

If an expedited or upgraded shipping option is offered, any additional cost will be displayed before checkout is completed.

International Shipping

Muttrek ships to supported international destinations.

International customers are responsible for ensuring that the products ordered may legally be imported into their country.

Orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other local charges. Unless otherwise stated during checkout, these charges are not included in the product price and are the responsibility of the customer.

Customs procedures may delay delivery beyond the estimated timeframe.

Tracking Information

Once your order ships, you will receive a shipping-confirmation email containing tracking information.

Tracking updates may take up to 48 hours to appear after the shipment has been created.

You can also check your shipment through the Track My Order page on our website.

Multiple Packages

Some orders may be shipped in separate packages because of warehouse location, product availability, or fulfillment requirements.

If your order is divided into multiple shipments, you may receive more than one tracking number, and the packages may arrive on different days.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review the following carefully:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State or province

  • Postal code

  • Country

  • Contact information

Contact us immediately at support@muttrek.com if you notice an error.

We will make a reasonable effort to update the address, but changes cannot be guaranteed once an order has entered processing or shipped.

Additional shipping charges may apply if an order must be shipped again because of an incorrect address, refused delivery, or failure to collect the package.

Delayed Shipments

Tracking information may occasionally stop updating temporarily while a package moves between carrier facilities or passes through customs.

If your package has not arrived within the estimated delivery period, please:

  1. Review the latest tracking information.

  2. Confirm that the shipping address is correct.

  3. Contact the local carrier for additional details.

  4. Email support@muttrek.com with your order number.

We will assist with available shipment information and determine whether further investigation is appropriate.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please:

  • Check your mailbox, porch, front desk, mailroom, side entrance, and other delivery areas

  • Ask household members, neighbors, building staff, or reception personnel

  • Wait up to 48 hours, as carriers may occasionally mark a package as delivered shortly before final delivery

  • Contact the shipping carrier for delivery confirmation or location details

Muttrek is not responsible for packages lost or stolen after confirmed delivery to the address entered at checkout. However, we will assist by providing available tracking information and shipment documentation.

Lost Packages

A shipment is not considered lost solely because tracking has temporarily stopped updating.

If the carrier confirms that a package has been lost in transit, contact us at support@muttrek.com with:

  • Your full name

  • Order number

  • Tracking number

  • Any available communication from the carrier

Once the situation has been reviewed, we may offer an appropriate resolution, which may include a replacement or refund.

Damaged Packages

If your order arrives damaged, defective, incorrect, or missing essential parts, contact us within 14 days of delivery.

Please include clear photos or video showing:

  • The product

  • The damage or issue

  • The outer packaging

  • The shipping label

Keep the product, packaging, accessories, and shipping label until the claim has been reviewed.

Refused or Unclaimed Deliveries

Orders that are refused, left unclaimed, or returned to the sender may be treated as change-of-mind returns.

Return-to-sender fees, redelivery costs, customs charges, or other carrier expenses may be deducted from any eligible refund where permitted.

Order Cancellations

Orders may begin processing shortly after they are placed.

Contact us immediately at support@muttrek.com if you need to cancel your order.

We will make a reasonable effort to cancel it, but cancellation cannot be guaranteed after processing or shipment has begun.

Contact Us

For shipping questions, contact:

Muttrek
Email: support@muttrek.com

Please include your order number in all order-related messages.

Last updated: July 28, 2026